Frequesntly Asked Questions

  1. Do you have a catalog?

Sorry, we do not offer a paper catalog.  Please visit our website https://store.battenburglace.com

  1. How do I place an order?

You may call us at 214-939-2623 or place your order online at https://store.battenburglace.com

Local buyers may have their orders shipped or picked up at our office at 9136 Viscount Row, Dallas, TX 75247.  Please call for appointment.

  1. When are orders shipped?

Orders normally ship the same day or next.

  1. How long will it take for delivery?

Orders are shipped out of Dallas, TX and take 1 to 4 business days for delivery.

  1. How are orders shipped?

Orders are usually shipped via the United States Postal Service (USPS) or United Parcel Service (UPS) for orders over $100.00.

  1. How much is shipping?

USPS – Depends on weight.

UPS – Shipping charges are determined by UPS and depends on weight, zip code, dimensional weight (size of the box), and value.

  1. How do I determine the size of the tablecloth I need?

Please add 24” inches to the width and length of your table for a 12” drop or 20” for a 10” drop.

Example: if your table measures 48×60”, you would need a 72×84” tablecloth.  You would choose the closest size to those measurements which is a 72×90” or 68×90”.

Please call 214-939-2623 if you need help figuring out the size.

  1. Do you custom make a size?

Sorry, we only sell finished products and do not do any custom work.